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Social Media Strategy

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With a growing number of sites and social networks, how do you decide what networks to join? What strategy should you use? What kind of time will it take? While all these questions are valid, the most useful question is: what will be most useful for me? What will keep me connected to others and others connected with me?

A few tips from a few blogs:

Duct Tape Marketing says:

I think the best way to look at social media is to view it as a way to open up access points. These points can then be leveraged to create content, connection, and community. Do that well, and they can also add to lead generation, nurturing and conversion.
I’ll talk more about this in a free webinar this Wednesday put on by the good folks at Jigsaw, but here are couple point to ponder.

Choose your social media tools with an ideal interaction in mind
– Is a blog a starting point or an ending point?
Choose your social media objectives with connection in mind
– Are you after traffic, primary and secondary links or access to communities that think and act alike?

Jeff Pulver writes about the role of an online “Community Developer”:

A company’s Facebook strategy is just a piece of the answer. It is not the complete answer. At best it is a tactic. And a company’s social media strategy isn’t something which can be entirely outsourced either. When implemented it requires a commitment from the company to support the efforts, not to just press play and walk away and hope for the best.

While I have actively used the term “community” since 1994, and hired a friend in 1999 and gave him a title of “Community Developer” it has taken a number of years for the world to catch on to some concepts I have been taking for granted for years.

It turns out when you decided to put your company “on the Internet”, like it or not, it would be a lifetime commitment to being subject to ongoing change and innovation. What at first was creating a gateway for company email and a website to establish an Internet presence has evolved into being able to leverage the best tools whenever possible when playing in an always-on world of pervasive broadband.

Chris Brogan writes a series of articles on social media. A few of his tips:

1. Social media isn’t that scary, but it is different than what you’ve been doing. For one thing, it’s far more messy, and requires a lot more hand-holding.
2. You have SO MUCH to gain from figuring out some of these tools and the way we’re using them.
3. Blogging isn’t the same as releasing marketing materials.
4. Putting up commercials on YouTube isn’t videoblogging.

I read this article by Britt Parrot some time ago and thought it good enough to repost here:

Social media is not about technology, nor about keeping up with the latest trend. The primary goal of using social media has to be communication, not technology and not viral marketing. A company has phones because it wants employees to be able to talk to other people, not because it wants to be at the “cutting edge of voice-activated, enterprise digital communication systems”—and not because it wants to call everyone in the phone book with a sales pitch! If the main goal for using social media is to be at the cutting edge of technology, or if your client’s eyes light up when they realize they can use social media to send a mass message to followers, it will fail. Social media is part of a long-term communication strategy to build relationships.

Ignite Social Media writes about the difference between a social media campaign and social media strategy:

Social media strategy: A social media strategy should always come before a social media campaign. Ideally, it should come at least six months before the social media campaign. In it, you re-evaluate your internal assets and begin to (a) analyze and (b) engage with the community, but you don’t “ask” for anything in return yet. We did this first for Ignite, and it pays huge dividends.

Social media campaign: A social media campaign derives from a social media strategy. The major difference here is that now you (a) understand the audience that cares about your subject and where they gather, (b) you’ve given quality information away and developed followers, and (c) you now have measurable goals. Now you’re activating people and trying to “get” something.

2 comments

  1. Kristine says:

    This is an interesting article. One of my ensemble’s greatest challenges is the infrequency of our productions. They are intensely complicated endeavors, and so we are only able to produce about one a year. So, my question is what do you dialogue about with your audience during the abundance of down time? I have tried engaging them with their own thoughts on music, etc., but was unsuccessful. Social media really seems to make this aspect of constant communication imperative.

  2. Thanks for the mention. We recently activated our network when we asked them to buy our new book (Social Media is a Cocktail Party) on the day of launch.

    It worked, and the book made it to #51 on the bestseller list of marketing books on Amazon (out of over 51,000). But I think it only worked because we hadn’t asked for anything for more than a year.

    Just like in real life, you can’t be “me me me”.

    ~Jim

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